FAQs
Orders can be submitted via our website. We do not currently accept orders via fax or phone.
Check out our wholesale website! There you will find bulk candy pricing and monthly discounts.
We accept Visa, Mastercard, Discover, American Express, Diners Club, Apple Pay, Google Pay, Shop Pay, debit and credit cards. We do not accept cash or check.
Most orders ship within 3-5 business days of being placed. Once your order ships, you will receive a tracking number via email.
Please note: Our business days are Monday through Friday, excluding weekends and holidays. Friday cutoff time is 2:00 p.m. CST. Orders ship from our warehouse in LaPorte, Indiana.
No, we do not offer expedited shipping at this time.
We do not have a pick up option available at this time.
To receive periodic information on promotions and discounts, please sign up for our email list. You may opt out of receiving emails from us at any time.
We strive to provide you with a delighting candy experience. If something isn't right, please fill out the "Order Help" or "Product Issues" form on our contact page. We do our best to respond within a day but please be aware that response times exceeding 24 hours may occur.
You may check the status of your order at any time by signing into your account and clicking "order status". You can also enter your Order Number and Email or Tracking Number into the proper fields on our Order Tracking Page.
We understand that sometimes plans change. If you need to cancel your order, please submit a request through our "Order Help" form on the contact page. We'll do our best to accommodate your request if the order hasn't shipped yet. Please note that due to our quick shipping process and sometimes higher-than-usual volume of requests, we cannot guarantee cancellation.
No, unfortunately, we cannot add items to an order once it has been placed. To include additional items, please place a separate order.
You can easily edit your subscription details on your account page. Log in here to get started.
We ask that you please return the product back to the original place of purchase. We cannot control the stock rotation of the product in stores. The store may have a policy that will aid in a replacement/swap or refund.
We recommend to please use the best before date printed on the package for the best freshness.
Shelf life upon reaching retail locations:
- Red Vines - 240 days
- Super Ropes - 240 days
- Sour Punch - 335 days
- Torie & Howard Hard Candy - 515 days
We do not share your personal information with anyone. Please see our privacy policy for more details.
We will use your email address to send you an order confirmation and shipping information. You may also opt-in to our email list to receive information on our products and promotions. You can opt-out of receiving emails from us at any time.
We take information security very seriously. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopifyβs data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We carefully evaluate each ingredient for both safety and quality and use only FDA-approved ingredients for both our artificially and naturally colored products.Β As always, we remain committed to transparency and providing consumers with choices that suit their individual preferences.