FAQs – American Licorice Company icon


Orders can be submited via our website. We do not currently accept orders via fax or phone.

We sell to all types of consumers and businesses. In some instances, we also offer the ability to purchase in larger quantities to achieve cost savings. These savings (if available) will be called out on product page of the item.

We accept Visa, Mastercard, Discover, American Express, JCB, and Diners Club debit and credit cards. We do not currently accept cash or checks.

We will normally process your order within 1-2 business days, and we process orders Monday through Friday with the exception of occasional company holidays (Includes but not limited to: New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day) We offer both standard and expedited shipping options: For expedited shipping (2-day service), orders must be placed by 12PM CT Monday through Friday in order to ship the same day. We charge a flat rate of $15 for orders shipped East of the Mississippi River and $25 for orders shipped West of the Mississippi River. With standard shipping, we will ship your item via the most economical method. We charge a flat rate of $7.57 for orders shipped East of the Mississippi River and $12.57 for orders shipped West of the Mississippi River.

We normally process your order within 1-2 business days and it will typically take between 1 and 5 business days to get to you once your order has been processed and shipped.

Orders are shipped from La Porte, Indiana. For rush shipments, please place your order by 12pm CT Monday through Friday and select either one-day or two-day shipping at checkout.

We do not have a pick up option available at this time.

We take information security very seriously. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We do not share your personal information with anyone. Please see our privacy policy for more details.

We will use your email address to send you an order confirmation and shipping information. You may also opt-in to our email list to receive information on our products and promotions. You can opt-out of receiving emails from us at any time.

To receive periodic information on promotions and discounts, please sign up for our email list. You may opt out of receiving emails from us at any time.

We strive to provide you with a delighting candy experience. If something isn't right, please call or email us within a week of receiving your order. Prior to returning items, please contact us at: OrderHelp@amerlic.com or (866) 442-2783

You may check the status of your order at any time by signing into your account and clicking "order status".