FAQs

How can I place an order with you?

Orders can be submitted via our website. We do not currently accept orders via fax or phone.

I have a business. Can I buy from you too?

Check out our wholesale website! There you will find bulk candy pricing and monthly discounts.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, Diners Club, Apple Pay, Google Pay, Shop Pay, debit and credit cards. We do not accept cash or check.

How long will it take to get my order?

We're committed to getting your order to you quickly. Most orders ship within 1-2 business days from LaPorte, Indiana, and arrive within 1-5 business days after that.

Can I do a rush order?

No, we do not offer expedited shipping at this time.

Can I pick my order up?

We do not have a pick up option available at this time.

Do you have coupons you can send me?

To receive periodic information on promotions and discounts, please sign up for our email list. You may opt out of receiving emails from us at any time.

What happens if I'm not satisfied?

We strive to provide you with a delighting candy experience. If something isn't right, please fill out the "Order Help" or "Product Issues" form on our contact page. We do our best to respond within a day but please be aware that response times exceeding 24 hours may occur.

How do I check my order status?

You may check the status of your order at any time by signing into your account and clicking "order status". You can also enter your Order Number and Email or Tracking Number into the proper fields on our Order Tracking Page.

Can I cancel my order?

We understand that sometimes plans change. If you need to cancel your order, please submit a request through our "Order Help" form on the contact page. We'll do our best to accommodate your request if the order hasn't shipped yet. Please note that due to our quick shipping process and sometimes higher-than-usual volume of requests, we cannot guarantee cancellation.

Are you sharing my personal information with others?

We do not share your personal information with anyone. Please see our privacy policy for more details.

What are you going to do with my contact information?

We will use your email address to send you an order confirmation and shipping information. You may also opt-in to our email list to receive information on our products and promotions. You can opt-out of receiving emails from us at any time.

What about protecting my information?

We take information security very seriously. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.